At FutureLearn, we’re passionate about the power of lifelong learning. We help learners from all over the world progress in their careers – and invest in their futures.

We truly believe that up-skilling is a worthy investment, and we hope to empower our learners to take control of their careers through personalised learning pathways – giving them progress at their fingertips.

Partnering with 260+ world-class educational partners, including prestigious universities, global brands and industry partners, we offer our 20 million-strong learner community the opportunity to discover and access flexible, high-quality online courses and degrees.

We’re not here just to teach new skills (although we do that well), we want to help transform lives. FutureLearn is looking to build our teams with people who share our passion for lifelong learning, career empowerment and education for all. If that sounds like you, get in touch. You could help us achieve our biggest goal yet – becoming the world’s best AI-powered, career-based learning platform and OPM.

What is the opportunity?
Act as a frontline consultant and sales specialist for prospective students, converting enquiries into applications and enrolments for undergraduate and/or postgraduate programmes. Combine consultative sales, high‑quality student advice and CRM-driven activity to meet recruitment targets while safeguarding student interests and complying with regulatory and institutional policies.

What does success look like:

• Convert inbound and outbound enquiries into applications and enrolments through consultative conversations (multichannel interactions with high call volumes).

• Conduct eligibility checks, advise on entry requirements, fees, funding and application processes.

• Manage a pipeline of prospects in the CRM (Salesforce): record interactions, update statuses, schedule follow-ups and meet SLAs.

• Achieve individual and team targets (applications, offers, enrolments) and contribute to wider recruitment KPIs.

• Deliver personalised outreach campaigns (multichannel) and follow sales playbooks for different segments.

• Qualify leads using predetermined criteria.

• Produce accurate, compliant advice and communications that adhere to consumer protection guidance and institutional policies.

• Contribute to continuous improvement: feedback on messaging, conversion bottlenecks, and CRM/process enhancements.

• Maintain knowledge of competitor offers, market trends and programme changes to inform prospect conversations.

• Escalate complex or sensitive cases to appropriate teams and support appeals or complaints processes as required.

What you bring to the table:

Essential skills, knowledge and experience

Experience

• Proven experience (typically 2+ years) in a sales, recruitment, admissions or student‑facing advisory role - preferably within higher education, professional training or a regulated sector.

• Demonstrable track record of meeting or exceeding targets and managing a sales pipeline.

• Experience using CRM systems (Salesforce, HubSpot, Anthology, or similar) to manage leads and reporting.

Education

• Bachelor’s degree or equivalent experience.

• Professional sales or customer service qualifications are desirable but not essential.

Knowledge

• University application processes (UCAS/direct), basic fee structures and common funding routes.

• Admissions criteria, typical entry requirements for relevant subject areas, and student support pathways.

• CRM usage and lifecycle management, enquiry-to-enrolment funnel metrics, data protection principles (GDPR) relevant to student data handling.

• Consumer protection expectations in HE (OfS guidance on transparency and marketing), recruitment best practice, and the student journey from enquiry to enrolment.

Skills

• Ability to uncover needs, overcome objections and close next steps.

• Clear, persuasive verbal and written communication tailored to diverse audiences (domestic/international).

• Manage multiple prospects, prioritise activity and meet SLAs.

• Competent with CRM, Excel and dashboard reports; able to interpret KPIs and act on insights.

• Rapport with prospective students, academic colleagues and external partners.

• Handle complex cases, think commercially and escalate when necessary.

• Manage rejection, shifting priorities and seasonal demand peaks.

• Work effectively with diverse international applicants and cultural contexts.

• Must be able to speak, read and write Italian at native level.

Desirable skills, knowledge and experience

• Experience in HE recruitment teams, or working with international student markets.

• Familiarity with accessibility and inclusive practice for student recruitment and admissions.

• Training or certification in safeguarding, equality & diversity, or consumer protection in education.

What happens next?

Ready to go for it? Click 'Apply', include your CV and tell us why you'd like to become a FutureLearner, and how you’ll nail this role.

Recruitment Process

Please contact jobs@futurelearn.com if you require any reasonable adjustments or alterations to be made to support you through the recruitment process.

Diversity Statement

We value all the great benefits that diversity brings and encourage everyone to bring their whole self to work – At FutureLearn we are proud to have Diversity and Inclusion at the centre of everything we do. We are committed to Equal Employment Opportunity regardless of race, colour, national origin, ethnicity, gender, age, disability, sexual orientation, gender identity or religion.

We can't wait to meet you! #FutureLearnCareers